Support

Something's not working, or you've got a question about a plan? Telegram gets the fastest reply. Email is better when you want it in writing.

@pocketproxy

Fastest way to reach us. Paste the device ID and tell us what you're seeing.

Best for billing questions or anything you'd like on record. Your account email goes in the message so we can find you.

Before you write

Include these and the first reply can be an answer instead of a question.

The device ID

The 8 characters under the device name. Every device page has a Need help? box that copies it for you.

What you tried and what came back

The site or API you were reaching, and the exact error or timeout you saw.

HTTP or SOCKS5, and which port

A SOCKS5 client pointed at an HTTP port hangs without an error, so this one line saves a round of questions.

Every request, or only some

One hostname failing while others work points at a different cause than everything failing at once.

Self-serve

Quickstart

Owner Mode setup, how often to rotate, and which protocol to hand your customers.

API docs

Every endpoint with a working example, if you'd rather automate than click.